Required Skills
About the Job
LogiNext is seeking a Principal Software Engineer with a strong focus on Enterprise Client Support. In this critical role, you will be instrumental in ensuring the success of our SaaS product suite for enterprise clients by providing expert technical assistance and rapid issue resolution. You will champion Service Level Agreements (SLAs) and support metrics, working collaboratively with client operations, engineering, and support teams to deliver exceptional service. Leveraging your deep expertise in enterprise platforms, you will troubleshoot complex application issues, perform root-cause analysis, and implement minor enhancements. Your responsibilities include monitoring production alerts, managing ticketing systems, reporting on key metrics, and contributing to the maintenance of highly scalable and secure products. You'll also be a leader in problem-solving, managing multiple priorities, and providing 24x7 on-call support as needed. This role requires demonstrated leadership, strong interpersonal skills, and a passion for diving deep into technology.
